After-sales service

Respected Users:

Hello! First of all, thank you for choosing Wafer Industrial Torque Products and Services. Our torque products have been greatly adjusted and upgraded since 2016, and more products and upgraded models have been introduced. In order to better serve users, we provide one-year quality assurance service for our products to meet the requirements of users, and two-year quality assurance service for users who buy two-year extension service.

I. Service Content

Guangzhou Wivor Industrial Equipment Co., Ltd. or its designated distributors in China sell products with 2-year extension service. The company can provide 2-year product quality assurance service. Including after-sales technology and maintenance services, a number of services. The warranty covers the old RAD series of products of models up to 2016. Specifically include the following series:

1. PNX series pneumatic torque wrench.

2. EBM-SAP series.

3. BM-S2, BM-D, BM-DP charging torque wrench.

4. VM-D electric torque wrench.

5. EBM tightening shaft series products.

6. Torque measurement sleeve TS series products.

II. Scope of Service

The following are non-service areas:

1. There is no trademark on the product, or although there is a trademark, the product is not sold by Guangzhou Wivor Industrial Equipment Co., Ltd. or its designated distributors in China through regular channels.

2. Products that are not used in accordance with the user's manual and cause accidental damage or other man-made damage.

3. The product has been repaired by non-Wivorauthorized personnel, including private replacement, maintenance and additional spare parts or repair seals have been torn.

4. The serial number and delivery date of the product are torn apart and damaged to the extent that they are incomplete.

5. The appearance of the product is damaged and deformed.

6. Copies of product purchase invoices cannot be produced.

7. Other irresistible factors.

8. Accessories.

9. The warranty card does not contain the 2-year warranty mark approved by Guangzhou Wivor Industrial Equipment Co., Ltd. or does not purchase the 2-year extension service. It does not provide the 2-year quality assurance service and shall be treated as normal maintenance.

10. Other circumstances.

3. Warranty Service

Guangzhou Wivor Industrial Equipment Co., Ltd. provides one-year quality assurance service for products that meet the warranty conditions. For some torque products that have purchased two-year extension service, the product warranty period is two years, the warranty part is the main part of the product, and the spare parts are still guaranteed according to the original measures. During the warranty period, the company guarantees that the products manufactured and sold are of high quality in material, process and use function under normal conditions, and the accuracy is guaranteed for 2 years - they need to be calibrated according to regulations. The specific product warranty policy shall prevail.

IV. Maintenance Services

1. Service content

In addition to the products not covered by service in Article 2 of this clause, in case of failure of the products within the valid warranty period, Guangzhou Wivor Industrial Equipment Co., Ltd. will repair the failed products for the users, exempt from material and working hours, or provide similar products to replace the faulty products.

2. Notes

A. Every product sold by Guangzhou Wivor Industrial Equipment Co., Ltd. is accompanied by a warranty registration card. Customers should fill in the warranty card and keep it properly.

B. In order to ensure that the customer's products are guaranteed under the warranty terms, the customer must inform the Wivor Industrial Maintenance Center of the problems and malfunctions encountered in the use of the products that need to be repaired before the expiration of the warranty period, and send the products that need to be repaired back to the Wivor Industrial Maintenance Center immediately.

V. Right of Interpretation

The final interpretation of this clause belongs to Guangzhou Wivor Industrial Equipment Co., Ltd. If there is any change, please consult us specifically. The specific contract prevails. The media will only provide reference for the renewal of the time limit.